Support

For any question, bug report, or feedback, email support@horient.app. We typically reply within 2 business days.

Password resets are available on the sign-in screen. To delete your account and all associated data, tap your profile picture (top right) and use Settings → Account → Delete Account in the app (immediate), or email us from the address on your account if you can no longer sign in (completed within 30 days). See Delete your account for exactly what is removed.

Items bought with coins: if a 3D model or other item you bought with coins is broken or not as described, contact us through Settings → Contact & bug report in the app or at support@horient.app, and we will restore your coins.

Money purchases (Horient Pro, coin packs, live-hosting minutes) are billed by Apple or Google. Apple issues App Store refunds itself: request one at reportproblem.apple.com. On Google Play, request a refund through Google Play, or contact us and we can refund the order.

SOS alerts are delivered only to the emergency contacts you designate in Settings → SOS Contacts. Horient is a companion tool — it does not replace official emergency services. In a life-threatening emergency, always contact your local rescue authority first.

Weather, sea marks, aeronautical data and ship traffic (AIS) shown in the app come from public/community data sources and are provided for situational awareness only — not for primary navigation. Always verify against official charts and briefings.